Rental Policies

Rental Terms

  1. The item shall be rented out only after a background check of the customer has been performed, and we are satisfied with the results.

  2. The borrower is fully responsible for the item from the time it is rented out until it has been returned.

  3. In case of loss of item (product or accessory), the borrower will have to pay the respective replacement value. (This is the actual cost to replace the item in its pre-loss condition.) Or, the borrower must find another item that has similar features, and is in a similar working condition to the lost item.

  4. The cash payment or the item replacement must happen before the lapse of the rental period. Failing this, the borrower will be charged regular rental prices for the duration involved.

  5. In case of item damage, the borrower will be charged a fee not exceeding the replacement value of the item. This fee shall be determined by us, taking into account the extent of damage to the item.

  6. If items aren’t returned by the agreed-upon date, and an extension hasn’t been granted, a rental fee of up to twice the regular fee may be charged by us for the extra duration.

  7. Standard delivery and pickup fees apply only for orders that have the same pickup and delivery dates. In the event that some items in an order have different delivery/pickup times from the rest, the logistics charge will be determined on a case-by-case basis.

  8. The delivery of an item isn’t guaranteed if the item is booked less than 24 hours from the desired delivery time. In that case, please get in touch with us on our phone number to check if the delivery is indeed possible.

Cancellations and Modifications

  1. In case of a price conflict due to staggered pricing, unless otherwise mentioned or implied, the higher of the prices will apply.

  2. The time durations are to be calculated as the duration between when the items were to be delivered and the time when the call was made to modify the order. If the call isn’t answered, an email detailing the modification may be sent. The phone/email request shall be considered only during normal business hours of 9 AM to 8 PM on all days. If the call/email happens outside of these hours, they shall come into consideration during the next business hour period.

  3. No refunds would be possible once the rental period has started as the product will be reserved exclusively for the user for the selected duration.